Welcome to the website which includes the online shop of Deltos Publishing for the sale of products through the internet (hereinafter the “Website”). The Website belongs to the company “E. Arvanitaki and SIA OE”, with distinctive title “Deltos Publishing”, G.E.MI. no 69114803000, with headquarters in Nea Smyrni, 69 N. Plastira Street, Postal Code: 17121, VAT number: 999569827 Tax Office: Kallithea, email address: and contact phone number: +30 210 9322393 (hereinafter “Deltos Publishing” or “Company”), which legally provides and manages it.

Upon entering the Website and before proceeding with browsing and using the latter and its services, it is important to carefully read these General Terms of Use. They determine the conditions under which Deltos Publishing offers the Website, its online shop for purchases and in general its content, services and products, to all users. They also include as an integral part and as a whole the Website Privacy Policy.

Please make sure that you agree with the content of the General Terms of Use, as the access or use of the Website implies your unconditional agreement and acceptance of them as a whole. If you do not agree or do not understand them, in whole or in part, you should not visit and use our Website and its services.

Deltos Publishing may unilaterally amend or renew these terms, the conditions of the transactions carried out through their online shop and their policies, whenever deemed necessary. The amended terms will be effective as from their notification to the users through their publication on the Website. Any access or use of our services after notification of the amendment shall be deemed to constitute unconditional acceptance of the amended terms and conditions. Any amendment in the terms does not apply to use or orders that have already been submitted before the amendment. It is essential to regularly check the terms of use in order to stay updated as concerns their content.


The use of the Website, of its content and of its services is at the sole initiative and responsibility of the users.

The Company is committed as concerns to the completeness, accuracy and validity of the information that appears in the online shop regarding the Company’s identity, as well as regarding the main characteristics of the products available through it. However, it reserves its rights and is not responsible for any technical or typographical errors or omissions in the information and content published in or provided through the Website, which have missed attention and are due to oversight, error or force majeure.

In the context of transactions conducted through the online shop, Deltos Publishing undertake the obligation to make every possible effort to advise customers on time about the availability or non-availability of the products, in which case they have no further responsibility. However, we cannot guarantee the availability of the products.


The term “content” refers without limitation to information, texts, photographs, images, graphics, designs, files, audio-visual material, software, programming code, data, products/ services provided and in general to every item, of any nature and form that is included on the Website.

The content of the Website is provided to its users under a use license which:
• concerns all visitors/ users of the Website
• refers to the entire content of the Website
• is non-transferable, i.e. it allows uploading and viewing of the Website exclusively for personal use and not for commercial use.

All the content and information that appear and are contained in the Website belong to Deltos Publishing, constitute their intellectual and industrial property and are protected as such according to the relevant provisions of Greek, European and international law.

Further, the names, logos, trademarks, distinctive features, website names appearing on the Website are protected by trademark, industrial and intellectual property laws. Deltos Publishing and/or third parties who have authorized us to use them, are beneficiaries of said trademarks etc. Each user has to respect the intellectual property rights of Deltos Publishing and of third parties. In any case, it is forbidden to use them in any way without the prior written consent of their beneficiaries.

Except in cases permitted by Deltos Publishing through a relevant license, it is prohibited in any way to copy, reproduce, republish, modify, translate, publish, decode, integrate into other software, make available, distribute, sell, transmit, transfer, upload or remove any part of the Website, as well as to create a derivative work, or mislead the public about the real provider of the Website, as well as any form of use or exploitation of the Website, its content and its services for commercial purposes or in any way that violates the rights of the Company or third parties.


Visitors/ users are obliged to use the Website, its services and its content in accordance with law, fair dealing, good faith, complying with these General Terms of Use.

By accepting the General Terms of Use, the visitor/ user accepts that he assumes full responsibility for the reinstatement of any positive or collateral damage or moral damage of the Company, or any claim of a third party, which results directly or indirectly from any violation of the General Terms of Use, or of the legislation or of third parties’ rights, of users’ personal data or of the intellectual property rights of the Company, as well as which generally is due to the bad, illegal, inappropriate or unfair use of the Website, of its content and of its services.

Obstructing in any way the operation of the Website and its services, as well as any illegal and unauthorized intervention or modification of its content, is prohibited.

Users agree and warrant that they will not use the Website and its services to publish, post, send or transmit in any way, any information and content that: is false, misleading, illegal, harmful, threatening, offensive, libelous, defamatory, vulgar, obscene, violates the privacy of others, shows hatred, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is fraudulent, is not allowed to be transmitted according to law or contractual or confidential relationships, infringes any patent, trademark, trade secret, copyright or other proprietary rights of the Company or third parties, contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or interfere to the operation of any computer software, hardware or network, may harass other users or third parties in any way eg promotion of unauthorized advertisements or unsolicited communications, as well as any content that may violate users’ personal data, and generally intentionally or unintentionally violates applicable Greek, EU and international legislation, good and commercial dealing or these General Terms of Use. In case of violation of the above, the said users are responsible for any damage caused to the Company, other users or third parties.


Deltos Publishing undertake the obligation to make every possible effort and to take all necessary measures for the good and proper operation of the Website, especially through its proper maintenance. However, they do not guarantee that there will be no delays, interruptions, viruses, errors or other technical issues of the Website, which have occurred unintentionally or due to force majeure, or are due to any other reason.

It is expressly agreed that the Company is not responsible for any positive or collateral damage or moral damage that may occur to users or third parties, which is related to or results from the Website or from the use of it in any way or the inability to use it, the availability or suitability of the Website or the products sold through it, its shutdown or malfunction, as well as any unauthorized interventions by third parties to the products/ services, content or operation of the Website.

It is clear that the Company is not responsible in case of failure or delay in fulfilling any of its obligations from the General Terms of Use, due to reasons of force majeure or fortuitous events or the fault of others.


Our Website may refer via links, hyperlinks etc. to other websites. However, the Company does not control and hence bears no responsibility for the availability, content, privacy policy, quality, completeness and safety of the services of these other websites. For any problem that occurs during their use, the user has to contact directly with the respective providers of these websites, who bear the relevant responsibility for the provision of their services. The Company is under no circumstances liable against users for the use of third-party websites.


The Company reserves the right at any time, even without prior notification to users, to modify or stop offering or deny access to the Website or its services or to suspend/ terminate the operation of the Website or any of its functions or services, temporarily (eg for maintenance/ upgrade) or permanently. These terms of use will apply to any configuration or upgrade.

Further the Company reserves the right, at its absolute discretion, to terminate a visitor’s / user’s access to all or any part of the Website’s services, or to permanently block or delete the account, at any time, with or without prior notification and with immediate effect, as a result of the violation of these General Terms of Use from the visitor/ user and generally in the event that someone uses the Website and its services for purposes other than the legal purposes for which they are lined up for. In addition, the Company may proactively suspend access to the Website, if there are indications of malicious use of the latter by third parties.


Agreements made through our online shop are governed by the provisions of Greek and European law regarding the electronic commerce, distance sales and consumers’ protection.

1. To use our online shop you have to be at least 18 years old and have full legal capacity.
2. Users agree and confirm that the information and personal details they provide either when creating an account, or when placing an order through the Website, are true, complete and valid and they agree to inform us immediately for any subsequent change. If the user does not keep true, accurate, complete and up-to-date information in his account or during his order, there might be inability of proper process and execution of the order, while deletion of the account or further user’s liability for compensation due to this unlawful behavior, is possible, too.


You can order online through the Website either as a visitor or through a user’s account. Only in case you buy digital books (e-books), you have to create your own account in our online shop, as e-books can be technically available to you only through this account. You will find relevant details in the information provided in each e-book. However, we would advise you to create an account on our Website in every case you place an order through it, since the whole procedure will be easier for you in any future use of the online shop.

In order to create your personal account, it is necessary to complete an online registration form, either by clicking on the little person picture on the top right of any page of the Website, or during the checkout process, i.e. before you pay for your order.

When creating an account each user must fill in an email address and select the desired password. By entering your email and password, you can log in and use your account whenever you wish. From your account’s control panel you can view your recent orders, manage your registered shipping and billing addresses and edit your password and account’s details.

Any registered user can request the deletion of their personal account at any time, by sending a relevant email to Deltos Publishing at

Users are responsible for all the activities that take place through their account, which is personal. Users agree to maintain the confidentiality of their self-selected passwords. In case of their loss, you should notify us immediately, otherwise we bear no responsibility for any use of your secret code by an unauthorized person. The Company is not liable for any damage that may occur to you from a third party’s access to your account, as well as for any damage to third parties from the illegal or unlawfull use of the account.


The completion of the order through our online shop constitutes a distance sales contract, regulated by the current legislative framework.

To place the order, the user, after adding the products he wishes to buy to his cart, is guided by the system until the completion of the purchase. If he has created an account in our online shop, the order is stored in his account.

In any case you have specific requirements regarding your order, you can also contact us by phone or via email for any clarifications.

Whether you are a registered user or not, in order to place an order through our online shop it is necessary to provide us with some of your personal data. For more information regarding the data we collect and process when creating an account, but also when using the Website or placing an order through it, as well as regarding the purposes for which we use your personal data, please see the Website’s Privacy Policy, which is an integral part with these General Terms of Use.

The user, by selecting the indication “PLACE ORDER”, is obliged to pay for his order and acknowledges that he has read and agrees with the General Terms of Use and the Website’s Privacy Policy.

Once your payment is completed, your order is also completed upon its acceptance by the Company with a written order confirmation sent to the email address you declared when submitting the order. In the event you do not receive an order confirmation message, please contact with us immediately, in order to request that your order is successfully submitted.

The prices appearing next to each product include the applicable VAT rate. They do not include the shipping cost of the order that is added afterwards. You are informed about the total cost of your purchase, including shipping costs, before you complete and confirm the order. Products’ prices may be amended by Deltos Publishing at any time without notice.


You can pay for your order by:

– credit or debit card (Visa, Mastercard, Discover, American Express)

Your payment is processed through the international electronic payment service Stripe with which we cooperate, in a completely secure and controlled environment, in order to ensure the confidentiality of the details of the transaction.
Thus, the customers’ card details used when paying for their purchase are not stored in our online shop.


Orders are deliverd by courier companies cooperating with us:

– for orders within Greece – Turnaround

– for orders outside Greece – TNT Courier/ FEDEX

The shipping costs are calculated per shipment and are based on the customer’s order and the place to which he chooses to send it. During the procedure of the online order, by selecting the place to which you wish to send the order, you are informed on the shipping cost of it which will appear in your cart. Orders to countries outside of Europe may be subject to customs fees. We may also not be able to ship orders to certain countries that are not serviced by our cooperating courier company.

E-books do bear any shipping costs.


For deliveries of orders within Greece, the delivery time is usually 2 – 7 days depending on the shipping area. For remote or inaccessible areas, the time may be longer.

For deliveries of orders outside Greece, the delivery time is usually 2 – 10 days depending on the recipient’s country. For deliveries abroad, when creating the shipment to the courier company, an email is sent to the email you have declared for the shipment, so that you can track its progress.

Delivery times are indicative. Exact times depend on the courier company and may differ depending on the accessibility of the delivery location, while they may also be extended during busy periods (eg holiday periods). We bear no responsibility for any delays in delivery times of the orders, that are not due to our fault or that are due to force majeure.

Without prejudice to exceptional or unforeseen circumstances, we will make every effort to complete your order no later than 30 days from the date of the order’s confirmation.


– Defective products/ misprints

In case you have received a defective/ misprinted product or a wrong product that does not correspond to your order, you may request for its replacement.

You have to inform us on the defective product immediately after its receipt, on the same day or on the next working day:
either by phone (tel: +30 210 9322393), or by email at
You may be requested to send us a clear photo of the defect.

Then you have to return the defective product to us, at our expense (charged by the consignee). After we examine carefully the returned defective product and confirm that the defect is not due to misuse of the product, we will promptly proceed with the replacement within 14 days from the return date, provided that the product is available. If there is no availability we will proceed with refund of money we received from you.

The product to be replaced must not have been used (and must not bear any indication that it has been photocopied), has to be in the same condition as it was before sale, complete and without damages or alterations, in its original and complete packaging with all its contents (labels, stickers, forms etc. should not have been removed). The product to be returned has to be accompanied with its receipt for the purchase.

– Right of withdrawal and return of products

We inform you that you have the right of withdrawal for purchases made through our online shop (and in general for distance, telephone or electronic purchases), within 14 calendar days, without any explanation (except for the cases mentioned below, for which the right of withdrawal is not available). The withdrawal period expires 14 calendar days from the day after the day of receipt of the products. Digital products must also not be downloaded and installed.

In order to exercise your right of withdrawal, you have to inform us in writing of your decision, by sending us the completed withdrawal form that you will find here, or any other clear statement of withdrawal from the contract that will also include the details of your order:

– either by email to the email address

– or by letter by post to the Company’s address: Deltos Publishing, N. Smyrni, 69 N. Plastira Street, Postal Code: 17121.

In any case, you can also contact us by phone (tel: +30 210 9322393) so that we can guide you accordingly.

In order to comply the withdrawal’s deadline, it is sufficient to send your declaration regarding the exercise of your right of withdrawal before the withdrawal period expires.

By submitting your withdrawal, you have to send the products back to us at your own expense, without undue delay and in any case within 14 calendar days from the day you notified us that you withdraw from the purschade, to the Company’s address (Deltos Publishing, N Smyrni, 69 N. Plastira Street, Postal Code: 17121). The deadline is deemed to have been met, if you send back the goods before the end of the 14 day period.

Returned products must not have been used (and must not bear any indication that they have been photocopied), have to be in the same condition as they were before sale, complete and without damages or alterations, in their original and complete packaging with all their contents (labels, stickers, forms, gifts etc. should not have been removed). The products to be returned have to be accompanied with their receipt for the purchase.

If you withdraw from the contract, as long as the return conditions are met, we will refund all amounts received from you (credited to your debit/credit card account if you used it for the transaction, otherwise by using the same payment method you used for the initial transaction), including delivery expenses (unless you have chosen a delivery method other than the cheapest standard delivery method we offer), without undue delay and in any case within 14 calendar days from the day that you declared your withdrawal to us. We are entitled to delay the refund until we have received the products back or until you have provided us with proof that you have sent the products back to us, whichever occurs first.

You are responsible for and bear any diminution of the value of the products resulting from handling that was not necessary to determine the nature, characteristics and function of the products.

In case the customer is charged via credit card, the Company is obliged to inform the bank for the cancellation of the transaction. Following such notification, our Company, bears no responsibility for the time that the amount is credited and any relevant delays, since this is the competent bank’s responsibility.

The right of withdrawal does not apply:
To products that have been purchased or received from the physical store and do not constitute a distance order.
In cases where the products have been used or modified in accordance with the above.
To sealed audio documents or sealed video documents or sealed computer software that was unsealed after delivery, such as CDs, DVDs, USB storage etc.
In services contracts after the service has been fully rendered, if performance of the service has begun with your prior consent and acknowledgment that you will lose your right of withdrawal once the contract has been fully performed by the Company.
For orders of digital products (e-books), that, when purchased from our online shop are delivered via a link you receive in your user’s account and are therefore defined as services, return or cancellation of the service is not technically possible and is not accepted.


The order may be cancelled:

Before the order is completed, during the online process, you can go back through the relevant button by removing the selected quantities of products from your cart by clicking on the “X” indication.

If the order has been completed, you have the right to cancel it (in whole or in part), within 24 hours since its submission, by contacting Deltos Publishing either by phone or by e-mail. In case the order has been invoiced and processed for delivery, the return costs are borne by the customer.


According to no. 524/2013 EU Regulation on the online dispute resolution for consumer disputes and Directive 2013/11/EC on the alternative resolution of consumer disputes which was incorporated into the Greek legislation with Decree no 70330/2015, we inform you about the possibility of out-of-court settlement of consumer disputes through the Alternative Dispute Resolution process throughout the European Union via the European Commission’s online dispute resolution platform:


These General Terms of Use and any amendment thereof, as well as in general any transaction through our online shop, are governed by Greek law. Any dispute that may arise from these terms or from the use of the Website and the online shop, we will try to be resolved out of court in a spirit of good faith, otherwise the Courts of Athens are responsible for its resolution.
The access and use of the Website presupposes in any case the unreserved acceptance of these General Terms of Use.


A. Any reference to these General Terms of Use does not exempt us nor limits our liability, in the event that such exclusion or limitation of liability is not permitted by law.
B. In the event that any of the General Terms of Use is deemed invalid, illegal or void, this does not affect the remaining terms, which remain binding.
C. The non-exercise by Deltos Publishing of their rights or claims, based on law or on the General Terms of Use, is not considered a waiver thereof.
D. The Website’s Privacy Policy is an integral part and consists a whole with these General Terms of Use.


Any contact with Deltos Publishing for any question or clarification or any complaint is recommended to be made electronically via email at the email address or through the Contact Form in our Website.
In any case, of course, you may also contact us by sending a letter to the address of the Company’s headquarters or by phone at +30 210 9322393.